While there are many tech-savvy folks who search for the FAQ page link in the footer of websites, most people don’t even have a clue about FAQ pages. So it’s your job to make it easier for them to find your FAQs.

FAQ

Is it time for them to replace their laptops?

Don’t try to sell your customers a laptop. Customers are savvy these days. If you try to mark it up to make a profit, it’s going to leave a bad taste in their mouth. Help them find the lowest price in the country for a notebook that is perfect for them, then help them set it up and transfer all of their data, programs, and settings.

Is it time for them to buy a new computer?

Do they require special hardware or performance specifications? You can build them custom desktops starting around $500. Inform your customers that there is no better price-to-performance ratio than a custom-built desktop computer

When was the last time they cleaned their computers?

Regular computer cleaning extends the life of hardware, avoiding expensive repairs and replacements while also making the computer run cooler and quieter. Dust out the internal components and make sure the cooling systems are functioning properly. Always start by brushing off heavy dust and debris with a paint brush. This will save time and deliver superior results. Stop using cans of compressed air, and invest in a professional high-pressure air duster. You can find these for around $50. This will help protect the environment and deliver a much better cleaning.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact MCWare IT Solutions, this is a job for the professionals.